Hotel Irada – Privacy Policy

This Privacy Policy applies to:

• Our website (www.hotelirada.com or other domain) and related pages, mobile interfaces, and downloadable tools (collectively the “Site”);
• The booking engine used for reservations whether hosted by us or by a third-party provider but integrated into our Site;
• Any offline forms or guest interactions (e.g. at the hotel) in which you supply personal information that is stored or processed digitally.

By using the Site or booking with us, you agree to this Privacy Policy and to our processing of your information as described here. If you do not agree, please do not use the Site or submit personal data.

We collect various types of information, including:

a) Personal Information (Personally Identifiable Information)

This is information that identifies you or can reasonably be used to identify you, such as:

• Name, title, date of birth
• Postal address, billing address
• Email address, phone number(s), fax
• Nationality, passport number or government-issued ID (where required by law)
• Payment card or banking information (card number, expiry date, CVV, etc.)
• Reservation details (guest count, check-in/check-out dates, room type, special requests, etc.)
• Preferences (room preferences, loyalty program data, communication preferences)
• Any other information you voluntarily supply (e.g. special requests, guest feedback)

b) Technical, Usage & Aggregated Information

Some information is collected automatically when you use the Site:

• IP address, browser type and version, device identifiers
• Operating system, screen resolution
• Referrer URL, pages visited, time spent, click paths
• Cookies, web beacons, and similar tracking technologies
• Log data, analytics information, usage statistics

The aggregated data does not necessarily identify you individually.

We use your data for the following purposes:

• To process your reservation and booking, including payment processing and confirmations
• To provide hotel services (check-in, room allocation, guest services)
• To communicate with you (email, SMS, phone) about your booking, special offers, or service updates
• To send marketing or promotional materials (only with your consent)
• To improve and personalize our services, website content, and user experience
• To analyze trends, usage patterns, and customer behavior for business improvement
• To comply with legal, regulatory, or tax obligations
• To prevent fraud, misuse, or other unlawful or abusive behavior
• To respond to guest feedback, complaints, or service requests

Where you are located in a region with specific data protection rights (e.g. EU, UK), we rely on lawful bases such as your consent, performance of a contract (booking), our legitimate interests (e.g. improving services), or compliance with legal obligations.

We may share your information with:

• Service providers and third-party partners: e.g. payment processors, booking engine providers, IT/hosting providers, analytics vendors, email/SMS service providers
• Affiliates or related entities involved in hotel operations
• Authorities, regulators, or law enforcement when required by applicable law or in response to a legal request
• Business transfers: if our hotel is sold, merged, or undergoes restructuring, personal data may be transferred as part of that transaction
• Marketing & advertising partners, but only if you consent (where required)
• Other third parties only with your explicit consent

We will not rent or sell your personal data to unrelated third parties for their independent marketing use, except with your permission.

We and our third-party partners use cookies, web beacons, pixel tags, and similar technologies to:

• Enable basic website functionality and navigation
• Remember your preferences and settings
• Analyze site usage, measure performance, and optimize content
• Offer relevant marketing, advertising, or retargeting

You may control or disable cookies via your browser settings; however, if you disable certain cookies, parts of the Site or booking functionality may not work fully.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. When no longer needed, your data will be securely deleted, anonymized, or aggregated.

We may retain certain basic information (e.g. name, booking dates) for historical, archival, or audit reasons, subject to applicable law.

We employ industry-standard technical, organizational, and administrative safeguards to protect your information from unauthorized access, misuse, alteration, or destruction. Examples include:

• Encryption (e.g. TLS/SSL) during data transmission
• Secure servers, firewalls, intrusion detection
• Access controls, user authentication, role-based permissions
• Regular security audits, vulnerability assessments
• Restricting third parties to process information only under confidentiality obligations

However, no security system is perfect. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your personal data, we will notify you and regulatory bodies (if required) promptly, in accordance with applicable laws.

Because we may use third-party service providers or hosting located outside your country, your data may be transferred to—and processed in—other jurisdictions, which may have different data protection standards. In such cases, we ensure adequate protections (e.g. Standard Contractual Clauses, privacy safeguards) to keep your data safe and in compliance with applicable laws.

Depending on your jurisdiction, you may have the following rights:

• Access / Portability: Request a copy of your personal data in a usable formata
• Correction / Rectification: Ask us to correct inaccurate or incomplete data
• Erasure / Deletion: Request deletion of your data (subject to legal or contractual retention obligations)
• Restriction / Blocking: Ask to limit processing in certain contexts
• Objection: Object to processing for direct marketing, profiling, or legitimate interests
• Withdraw Consent: Where processing is based on your consent, you may withdraw it (without affecting the lawfulness of prior processing)
• Complaint: Lodge a complaint with a data protection or regulatory authority

To exercise these rights, please contact us (see section 11). We may require identity verification before processing such requests.

If you are in the EU or UK, specific legal rights under the GDPR apply. Similarly, if applicable, local privacy laws (e.g. Indian data protection regulations) also govern your rights.

Our Site and booking service are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental or guardian consent. If we learn that we have inadvertently collected personal data from a minor, we will delete it as soon as possible.

If you have questions, comments, or requests concerning your personal data or this Privacy Policy, please contact:

Hotel Irada
G. NO. 37, ROTI BARAMATI, TAL DAUND,
Hinganigada, Daund, Pune, Maharashtra, India, 413801
Email: info@hotelirada.com
Phone: +91 9670717717

If applicable, you may also reach our Data Protection Officer (DPO) at the same contact address.

We may update or modify this Privacy Policy periodically to reflect changes in legal requirements, business practices, or technology. We will post the new version on the Site with the updated “Effective Date.” If the changes are material, we may provide additional notice (e.g. via email). Your continued use of the Site after changes implies acceptance of the updated policy.

• Links to Other Sites: Our Site may link to third-party websites. We are not responsible for their privacy practices or content.
• Third-Party Booking Engine Disclosures: The booking engine integrated with our Site may have its own privacy policy. You should review that policy as well; however, where our services overlap, this policy governs our collection and use.
• Consent & Representations: By providing personal data, you represent that you are legally able to do so and, where required, have obtained consent from data subjects.
• Severability & Interpretation: If any provision of this policy is held invalid or unenforceable, the remainder shall continue in full force. Headings are for convenience only.

Thank you for placing your trust in Hotel Irada. We value your privacy and strive to protect your personal information with care and integrity.